> > > Multi Vendor Support Services

Multi Vendor Support Services

Managing complex environments with multiple vendors and service contracts can strain resources that may already be stretched thin. HCL Services team has expertise in a wide range of server platforms, operating systems, SAN infrastructure, and data management and backup software. We maintain service agreements (SAs) with a growing list of desktop, server, networking and storage vendors, including IBM, HP, Dell, Cisco, EMC, Hitachi Data Systems (HDS) & NetApp. These agreements help us provide a united response to customers experiencing technical challenges while serving as the focal point for resolution.

Offerings

End User Support

Drive end user productivity and business performance by leveraging HCL expertise across multiple End User platforms, advanced Enterprise Management tools and world class remote technical support.

Data Center Support

Elevate performance and infrastructure availability through an integrated approach to support across your datacentre infrastructure and platforms.

Network Support

Deliver seamless business connectivity and performance to fasten the pace at which business must operate and innovate.

Solution Support

Failure of just one device or application in the tightly interconnected and integrated IT environment can be fatal for your business. Leverage HCL Solution Support Services for one contract, single accountability, quick support and a simplified contract structure for complex multivendor solution environments.

Our Experience and Expertise

3Mn+

End User Assets under management across 75k sites

15K+

Datacenter assets under management

8Mn+

Network Devices under management

2/21

Central / Regional SCM and Warehouses

2/26

L3/Regional Repair Facilities

2.5M

Tickets resolved annually

Myth Buster

HCL advantage

Wide coverage across the length and breadth of the country

Direct presence in 240+ cities & towns in the country

Highly skilled and Certified Professionals

7.000+ Field Force present across the county

Mature Alliances with Global Leaders

20+ OEM Partnerships to Support our Services

World Class Technical Infrastructure

Handling more than 300,000+ calls per month

Global Repair Factory

Rated as one of the best repair facilities in the world

RIM and ITOC

State of the art RIM and ITOC for high level of optimization with strong Integrated Operations